What's your response time for Old Westbury emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Old Westbury the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Old Westbury, NY?+
We hold an active NY contractor license and full insurance coverage, and we'll provide proof of both on request — most Old Westbury customers ask, and we expect that.
What emergency roofing services are available in Old Westbury?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Old Westbury, NY and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Old Westbury home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
Our Old Westbury crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Storm Damage Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Old Westbury?+
Yes, we perform pre-purchase and pre-listing inspections throughout Old Westbury with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in Old Westbury, NY?+
Beyond Old Westbury, our crews regularly service the surrounding Old Westbury, NY area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
